Returns

At Coal Tar we want you to be satisfied with your purchase. If for any reason you are not completely satisfied with an item you have purchased, you can return it according to our policies below.

Conditions for Returns:

  1. Undamaged and Unused: Returned items must be undamaged and unworn. They must be in the same condition you received them.
  2. Original Tags: All original labels, price tags and accessories that came with the item must still be attached to the product.
  3. Returns Within Period: Returns must be sent within 14 days of receipt of the order.

How to Return a Product:

  1. Please contact us at info@coaltar.com to register your return, send us the returns form. Make sure this is filled out correctly.
  2. Pack the item carefully in the original packaging and add the order confirmation + the returns form. Download the return form here
  3. Download the PostNL label that we will send you by email and hand in the package with a PostNL package.

Costs for Returns:

If the returned items do not meet our return policy (e.g. damaged, worn or missing tags), we reserve the right to charge a fee for the items to be repaired or not to accept the returned product. The shipping costs for returns will be reimbursed per order and not per item.

Refund:

Once we have received the returned item and inspected it for compliance with our returns policy, we will issue a refund using the same payment method you used for the original purchase. Please note that it may take several business days for the refund to be processed.

At Coal Tar we strive to make your returns process as smooth as possible. If you have any questions about returning an item, please do not hesitate to contact our customer service team at info@coaltar.com . We are happy to help you!